Service Center: pay a bill, file a claim, get what you need.

Most bills are paid directly to your insurance company, not to our office. Find your company in the carrier directory and use its payment link, or call the number on your bill.

Not sure which company you have, or something on the bill looks off? Call us at (740) 387-8335 during business hours and we'll sort it out with you.

We handle certificate requests during business hours, Monday through Friday, 9 to 5 Eastern. Email service@egoodwininsurance.com with the certificate holder's name and address and any wording the requester needs, or call us.

If you need it for a specific job or deadline, tell us the date when you ask. The sooner we have the details, the easier it is to get it right.

Call your insurance company's claims line. You'll find it on your ID card or in your insurer's app, and the carrier directory links to each company's claims page. That's the fastest way to open a claim when our office is closed.

Then let us know the next business day at (740) 387-8335, so we can help you follow it through.

Call us during business hours with the year, make and model (or the VIN), who will drive it and where it will be kept. We'll walk you through what's needed and get the request in.

A change isn't in effect until we confirm it with you, so please don't treat an email or voicemail as coverage. If you're buying on a weekend, call us first thing on the next business day, or call before you buy if you can.

Email service@egoodwininsurance.com or call us, and tell us which car, boat or motorcycle the cards are for. Many insurance companies also let you view or download ID cards on their website or app.

Let us know your new address, and if you refinanced, the new lender's name and loan number so we can update the mortgagee on your home policy. A move can also change where your cars are garaged, which matters for your auto policy.

It's a good moment for a quick review, since a new address can change your coverage needs.

Safety first, always. Then call your insurance company's claims line to open the claim, and call us so we can help. If it's during business hours and you're not sure what to do, call us at (740) 387-8335 and we'll point you in the right direction.

Check your ID card, your declarations page or a recent bill. The company name is on each of them. Still not sure? Call us. Because we're an independent agency, your home and auto may even be with different companies, and we can tell you which is which.